The effect of mobile technology on corporate banking services: A case study of Sterling Bank, Kano
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Background of the Study
Mobile technology has revolutionized the way corporate banking services are delivered, offering unparalleled convenience, speed, and security. Sterling Bank in Kano has embraced mobile technology to enhance its service delivery, enabling corporate clients to access financial services anytime and anywhere. The integration of mobile applications, digital wallets, and real-time notifications has streamlined processes such as fund transfers, account management, and loan processing (Ogunleye, 2023). Mobile technology provides a dynamic platform for delivering tailored financial solutions, which are crucial for corporate clients who demand flexibility and efficiency in managing their financial operations.
Sterling Bank’s mobile strategy involves leveraging cutting-edge technology to create a seamless digital experience that minimizes the need for physical branch visits. By integrating robust security features such as biometric authentication and encrypted transactions, the bank ensures that corporate clients’ data remains secure while facilitating quick and efficient transactions (Adeniyi, 2024). Moreover, mobile technology enables the bank to gather real-time data on customer behavior, which is used to optimize service offerings and customize financial products. However, challenges such as network reliability, cybersecurity threats, and varying levels of digital literacy among corporate clients pose obstacles to the full adoption of mobile services (Chima, 2025). This study evaluates the effect of mobile technology on the delivery of corporate banking services at Sterling Bank, focusing on how these technologies influence customer satisfaction, operational efficiency, and competitive positioning.
Statement of the Problem
Despite significant investments in mobile technology, Sterling Bank faces challenges in fully harnessing its potential to improve corporate banking services. A primary issue is the variability in network infrastructure, which can lead to inconsistent service delivery and disrupt mobile transactions (Ogunleye, 2023). Additionally, cybersecurity concerns such as data breaches and fraudulent transactions continue to undermine customer confidence in mobile banking solutions. The integration of mobile technology with existing banking systems also presents technical challenges, as compatibility issues with legacy systems can result in operational inefficiencies (Adeniyi, 2024). Furthermore, the diverse digital literacy levels among corporate clients hinder the widespread adoption of mobile services, thereby limiting the bank’s outreach and service effectiveness (Chima, 2025). These challenges necessitate a critical examination of the current mobile technology framework to identify gaps and propose measures for improvement. This study seeks to analyze the effectiveness of mobile technology in enhancing corporate banking services and to offer strategic recommendations to address the identified issues.
Objectives of the Study
- To evaluate the impact of mobile technology on corporate banking service delivery at Sterling Bank.
- To identify challenges associated with the integration and adoption of mobile solutions.
- To recommend strategies for enhancing the effectiveness and security of mobile banking services.
Research Questions
- How does mobile technology influence corporate banking service delivery at Sterling Bank?
- What are the main challenges affecting mobile technology adoption among corporate clients?
- What strategies can be implemented to improve mobile service integration and security?
Research Hypotheses
- H₁: Mobile technology significantly enhances the efficiency of corporate banking services.
- H₂: Integration challenges with legacy systems negatively impact mobile service performance.
- H₃: Improved security measures and user training increase mobile technology adoption.
Scope and Limitations of the Study
The study focuses on Sterling Bank’s corporate banking division in Kano, reviewing mobile technology initiatives over recent periods. Limitations include infrastructural variability and potential biases in customer feedback.
Definitions of Terms
- Mobile Technology: Digital platforms and applications enabling financial transactions via mobile devices.
- Corporate Banking Services: Financial services designed for large corporate clients.
- Digital Literacy: The ability to effectively use digital devices and platforms.
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